Shipping & Delivery

Processing Time

  • Before the shipping, please allow us 1-2 working days for processing your order. (Public Holidays/Weekends excluded)
  • Processing time may be delayed if your shipping address is questionable and your order is flagged as a risk (we use this additional time to help ensure the security of your credit information). We may require proof of identification for the billing information received.

Shipping Details

  • You will receive the first email notification of the shipping details once the parcel has been shipped.
  • The tracking number will be sent out to your email 1-2 working days after you received the first notification email.

Methods & Delivery Time

We provide FREE standard shipping and expedited shipping serivce, details as below:

  • Standard Shipping

Location Tax/ VAT Cost Delivery Time (estimated)
United States/ Canada No Tax/No VAT Free 1-2 Weeks
Australia/ New Zealand No Tax/No VAT Free 1-2 Weeks
UK/ Ireland No Tax/No VAT Free 1-2 Weeks
 Germany/ France No Tax/No VAT Free 1-2 Weeks
EU Countries No Tax/No VAT Free 1-3 Weeks
Middle East  No Tax/No VAT Free 1-3 Weeks
Others No Tax/No VAT Free 2-4 Weeks

  • Expedited shipping

We will provide different companies' global express international shipping services such as FedEx and DHL depending on the situation. If you have special requirements, please let us know in advance
    Location Tax/VAT Cost Delivery Time (estimated)
    All Some countries may need to pay 29.99 USD 3-7 Working Days
    • Note: Due to the Covid-19 pandemic, there may be 5-10 days delays on delivery. 

    Tracking

    • We recommend that you register an account on our website to keep track of your order.
    • Parcel Tracking Site: https://www.17track.net/en. (It usually delays 1 - 3 days to sync the tracking information before uploading to the internet.)
    • If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deems fit to the mail carrier.
      • We are not responsible for the incorrect address entered by you as the customer.
      • A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 15% of the total charge per item.
    If you have any questions, please CONTACT US.