Shipping Policy

Processing Time

  • Before the shipping, please allow us 1-2 working days for processing your order. (Public Holidays/Weekends excluded)
  • Processing time may be delayed if your shipping address is questionable and your order is flagged as a risk (we use this additional time to help ensure the security of your credit information). 

Shipping Details

  • You will receive the first email notification of the shipping details once the parcel has been shipped.
  • The tracking number will be sent out to your email 1-2 working days after you received the first notification email.

Methods, Delivery Time & Tax

We provide FREE shipping service, details as below:
  • Free Shipping

Location Tax/ VAT Cost Delivery Time (estimated)
United States No Tax/No VAT Free 7-14 working days
Canada No Tax/No VAT Free 7-14 working days
India No Tax/No VAT Free 7-14 working days
Australia No Tax/No VAT Free 7-14 working days
Italy No Tax/No VAT Free 7-14 working days
Switzerland No Tax/No VAT Free 7-14 working days
France No Tax/No VAT Free 7-14 working days
Sweden No Tax/No VAT Free 7-14 working days
Norway No Tax/No VAT Free 7-14 working days
Greece No Tax/No VAT Free 7-14 working days
Puerto No Tax/No VAT Free 7-14 working days
  • We usually deliver the items to the destination through the local post office (Such as USPS, Canada Post and Asendia).
  • NoteDue to the Covid-19 pandemic, there may be 5-10 days delays on delivery. 

Tracking

  • We recommend that you register an account on our website to keep track of your order.
  • Parcel Tracking Site: https://www.17track.net/en(It usually delays 1 - 3 days to sync the tracking information before uploading to the internet.)
  • If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deems fit to the mail carrier.
    • We are not responsible for the incorrect address entered by you as the customer.
    • A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 15% of the total charge per item.

If you have any questions, please CONTACT US.

Company Information

  • Company Name: Shenzhen Zongheng Times Information Technology Co., Ltd.
  • Address: 301 (306), Block E, Donghai Wang Industrial Zone, No. 369, Bulong Road, Ma Antang Community, Bantian Street, Longgang District, Shenzhen
  • Email: support@carplaysmartbox.com
  • Whatsapp: +852 9142 5641