Shipping & Delivery
- Before the shipping, please allow us 1-2 working days for processing your order. (Public Holidays/Weekends excluded)
- Processing time may be delayed if your shipping address is questionable and your order is flagged as a risk (we use this additional time to help ensure the security of your credit information). We may require proof of identification for the billing information received.
- You will receive the first email notification of the shipping details once the parcel has been shipped.
- The tracking number will be sent out to your email 1-2 working days after you received the first notification email.
Methods & Delivery Time
We provide FREE shipping service, details as below:
|Location||Tax/ VAT||Cost||Delivery Time (estimated)|
|United States/ Canada||No Tax/No VAT||Free||1-2 Weeks|
|Australia/ New Zealand||No Tax/No VAT||Free||1-2 Weeks|
|UK/ Ireland||No Tax/No VAT||Free||1-2 Weeks|
|Germany/ France||No Tax/No VAT||Free||1-2 Weeks|
|EU Countries||No Tax/No VAT||Free||1-3 Weeks|
|Middle East||No Tax/No VAT||Free||1-3 Weeks|
|Others||No Tax/No VAT||Free||2-4 Weeks|
- Note: Due to the Covid-19 pandemic, there may be 5-10 days delays on delivery.
- We recommend that you register an account on our website to keep track of your order.
- Parcel Tracking Site: https://www.17track.net/en. (It usually delays 1 - 3 days to sync the tracking information before uploading to the internet.)
- If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deems fit to the mail carrier.
- We are not responsible for the incorrect address entered by you as the customer.
- A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 15% of the total charge per item.