FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at Support@CarPlaySmartBox.com

Usage Tutorials

make sure that your car is in wireless or Bluetooth pairing mode. Then on your iPhone, go to Settings > General > CarPlay > Available Cars and choose your car.

Plug the device into your car and open your Android phone, go to Setting > Bluetooth > Available device choose your car. And come back setting to share your hotspot with your car.

Type A connect your car and open your iPhone to connect. Plug & Play

Yes. Both systems will exist. Our box will not damage any of your hardware, wiring and software system. You can switch back to your own factory system freely and easily at any time.

Common questions about smart boxes

AI Box, Wireless Box, Wireless Box Plus works in wired carplay only make sure you have the original factory stereo car with a built-in CarPlay function.

Autokit is only works in the aftermarket head unit that can install an application of APK, make sure to install the app before purchase to ensure vehicle compatibility.

AutoKit, AI Box, Wireless Box, and Wireless Box Plus are works in iPhone iOS 10+

Only AI is available for android phone (AI work in iPhone and Android)

Please click here to check the difference between those four adapters

All those smart boxes are required Bluetooth and wifi. When you connect the adapter with your car, you need to open the Bluetooth, if you want to watch some videos through a TV screen or download some app you need to share your hotspot with your car.

Playing games and watching videos are only available with AI and wireless box plus

For AI Box you can download the app directly from google play

For Wireless Box Plus you can watch videos from Tv & Phone screen functions

 

Note: For your safety please don’t watch videos while driving.

Order And Shipping

When the order has been sent you can check your order from the site you will get a tracking number and then you can track your order any time

After confirming that our product is not compatible with your car, and you can return the item within 60 days of purchase as long as it’s undamaged, not stained, and still in its original packaging. 
Then wi will give you a warehouse address to return the product. (To avoid some trouble please contact us first if you are not sure our smart box is available in your car)

Normally, it will take 5-10 business days to receive your refund.

If the package has not been sent out (2-3 days), you can contact us to change the shipping address for free. If the package has already been sent out, unfortunately, you will need to pay the extra bill to update the address (this fee is charged by the shipping provider, e.g. DHL or FedEx).

Yes. According to our policy, the buyer will bear the cost of the return.

If the goods have not been sent you can click “cancel order” directly

If the goods have been sent already you need to contact us for further inquiry

No. For that reason, we highly recommend you getting insurance for your return shipment.

1. Please tell us which items you want to return and reasons.

2. If we agree you return or exchange the product after we getting the reason, you can sent it to us

3. After we receive your return package and check to confirm OK, we will agree to give you a refund.

Note: We will reserve the rights to deny a return if we think our policy is being abused.

Please take pictures or videos to prove it is demaged and send them to  support@carplaysmartbox.com, and we’ll send you a new replacement. You’ll still need to return to the defective or damaged items to us.

If you choose the standard shipping you can receive the goods within 1-2 weeks after we sending

If you choose expedited shipping you can receive the goods within 2-5 working days after we sending

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